General

An excellent foreign trade enterprise cannot do without sophisticated customer management, but in this process, it will involve a large number of tedious processes that consume human and material resources. Reasonable use of the foreign trade software platform can effectively improve the frequency of customer interaction, establish a solid customer relationship, and develop potential customers into customer business opportunities step by step. What are the benefits of foreign trade software platform? Listen to Xiaobian's share.

CRM foreign trade software platform can bring three benefits to enterprises.

1. Efficient customer management

Customer management is the core function of CRM foreign trade software platform, which helps enterprises track sales leads more efficiently and avoid blindly following up invalid customers. Achieve the goal of shortening the sales cycle and improving the sales order rate. In addition, enterprises can find valuable information such as customer purchase records, communication records, active time, product preferences, etc. in the customer database of the CRM system. Further cultivate customer leads to complete secondary purchase and cross-selling. The first-class CRM foreign trade software platform is also equipped with artificial intelligence assistant to prompt the appropriate communication method and incoming time.

2. Substantial improvement in work efficiency

Employees can use the CRM foreign trade software platform to quickly access all information about customers and meet their needs. For example, when a customer complains about a problem in the use of the product, the product serial number can be used to know which batch of goods have a problem. Then transfer the problem to the logistics department and stop sending the problem products. Then the workshop should improve the process in time to avoid greater losses.

We can see that the CRM foreign trade software platform is like an information data hub, constantly improving the work efficiency of all links.

3. Safeguard data security

In business work, there is often a large amount of business opportunity information, potential customer information, contract documents and so on, which are the data that will suffer heavy losses once lost. Storing this information on the CRM foreign trade software platform can protect data security. For Zoho, data compliance meets the needs of GDPR to meet the needs of export products, two-factor authentication and other technical means to ensure external invasion, and internal authority management is available. Only administrators can access core data. In terms of physics, there are two data centers in Beijing and Shanghai to prevent the impact of earthquakes and natural disasters.