General

1、 Follow-up elements of foreign trade inquiry

If the subject of the inquiry sent by the customer is very clear, for example, if the product is confirmed, ask about the sample fee

First of all, you should ask the customer about the order quantity and amount before making a specific quotation.

The mode of transportation, transaction mode, sample fee, freight, etc. should also be inquired in detail.

2、 How to transform foreign trade inquiries

There are many inquiries, but some of them are invalid, so we should screen them first.

Only valuable inquiries can be converted. According to the buyer's behavior, inquiries can be divided into five categories:

Have real needs: list as key customers and focus on follow-up. Reply once a day or two. If the customer interacts with you frequently, you can chat with the customer every day. If necessary, you can call to promote the contact between them.

Preparation for market entry: at the stage of product selection, suitable products can be recommended according to customer needs and market positioning.

Collect information: As we call it, some buyers already have fixed suppliers, but they will still collect more merchants for future use. This is a potential buyer. The information can be stored in the warehouse and interact with customers from time to time, which may have unexpected effects.

Ask for samples: ask for samples as soon as you come up. Generally, you can skip them directly

Ask for information: I am very familiar with our products. This is either a buyer who has not successfully traded before, or a potential peer. You can let the other party know the difficulties and retreat by offering a high price.

3： Foreign trade inquiry follow-up skills

Timely and effective: When you see a foreign trade inquiry, whether it is valid or invalid, you should give a reply at the first time to let customers know how much you value them.

Because of the time difference, different countries respond to customers at different times.

For example, Asian customers generally respond immediately; For India, reply before 11am; Middle East, reply before 1pm; Europe, generally before 2-3 p.m; In Latin America, it is usually enough to reply before work in the afternoon.

4、 How to respond to foreign trade inquiries

In the process of continuous follow-up, if the company's product price changes or other new products appear, you can use these reasons to send an email to the customer to let him know in time.

Of course, if the customer has replied to several emails before and has no response, the purpose of subsequent emails should not be too strong. You can chat with the customer about raw materials. Generally, the customer is interested in this kind of question and can open the topic here.

You should make full use of holidays. When you meet foreign festivals, send greetings to customers, or send a greeting card, which will make customers feel more favorable to you. This is a major measure to enhance their sense of trust.