General

Foreign trade inquiry is the first step for us to make foreign trade contact with buyers, and has always been highly valued by foreign trade people. We also share some experience summary about foreign trade inquiry today, hoping to help you.

1. Identify inquiries

Not all inquiries encountered by foreign traders are real inquiries. Because of many factors and conditions, some inquiries are one-key inquiries provided by the system, and the real meaning is not very great. Some are "fishing" inquiries sent by peers. Once we give the real price, we will be covered with real information, revealing the cost price of the product.

Generally, the "good or bad" of an inquiry can be distinguished from three aspects: first, the inquiry method of the customer is the same as that of the previous contact, second, the inquiry content of the customer, whether the wording is professional, and whether the tone and attitude are normal. Finally, we need to observe some small details in the inquiry. Comprehensively consider and identify from these three aspects and carefully respond.

2. Inquiry skills

We must be careful when facing customers' foreign trade inquiries, even if we reply, so as not to be preempted by our peers. After all, customers do not reply to only one inquiry. When we reply to new customers, in addition to answering the questions raised by customers, we can also tell customers about the company, so that customers can fully understand the company.

Secondly, when we reply to foreign trade inquiries, we must be fast and accurate, accurate, comprehensive, clear and polite. Don't forget to follow up with customers in time and imagine what will happen in advance, so as not to be too late to respond to emergencies. When customers express their intention to cooperate, they must not be urged again and again. They should use their actual actions to give customers a sense of security and eliminate their mistrust.

3. Inquiry bargaining skills

When replying to foreign trade inquiries, we will inevitably encounter some customers' bargains, which requires us to carefully guess the customer's psychology and think from the customer's point of view when quoting, and generally do not reduce the price easily. If we want to reduce the price, we must find a suitable reason, and do not let the customer feel that the price reduction is a loss.

Doing foreign trade is not a simple thing. It needs to be treated seriously and persistently by foreign traders. I hope this article will help you.