General

Refined customer management has become a necessary soft skill for foreign trade enterprises. In the past, foreign trade companies used to manage customers through large excel tables before they had software. Now more and more bosses of foreign trade enterprises begin to purchase foreign trade software systems to solve the human cost and reduce the frequency of mistakes. At the same time, improve the frequency of customer interaction, establish a stronger customer relationship, and turn a large number of potential customers/silent customers into effective business opportunities. So why use foreign trade software? What are the benefits of foreign trade software? Listen to Xiao Zhijun's share.

Three benefits brought by foreign trade CRM system software to foreign trade enterprises.

1. Refined customer management

The core function of foreign trade CRM system is definitely customer management. The customer management here can be divided into three categories: new customers, transaction customers and silent customers. The biggest difficulty in doing business is that it is difficult to develop new customers, the repurchase rate of successful customers can not be raised, and it is difficult to activate silent customers. The CRM system can help foreign trade enterprises to track sales leads efficiently and avoid blind and ineffective follow-up of customers. Help business personnel shorten the sales cycle and improve the sales order target. A very good foreign trade software system can find every record, purchase record, PI quotation, contract and so on that the customer has followed up before in the customer file.

2. Greatly improve work efficiency

Before using the foreign trade CRM software system, if you want to know the quotation or product information of a product, you may have to ask many people. However, after using the system, you can directly call up the quotation of this product in the system. There are also historical quotations for reference. This is a very useful function for foreign traders with a large variety of products. There is also the whole process monitoring of foreign trade. From the customer's entry to the end of the whole order, all the processes are visualized online. You can clearly see the current stage of the customer and the corresponding person in charge from the CRM system. We can see that the foreign trade CRM system is like an information and data hub, constantly improving the work efficiency of each link.

3. Data security and management

In the process of foreign trade business, a large number of contracts, PI quotations, customer information, etc. will be generated. Once the documents are lost or taken away by the resigned employees, the foreign trade enterprises will suffer heavy losses. Now more and more enterprise managers attach great importance to information and data security, so it is imperative to purchase and implement a set of foreign trade software system.