General

What problems will be encountered in foreign trade? Huacheng Foreign Trade Software is summarized as follows:

1。 A vexatious complaint

The first kind of complaint seems unreasonable. For example, our products have indentation after being shipped out. This is very normal. It is abnormal that so many goods are piled together without indentation.

For example, when the customer received the goods, you also received the money. After a few months, you suddenly said that there was a problem with the quality. At this time, of course, you don't think this is nonsense. Isn't the thing always bad?

This kind of problem is that in our supplier's view, these are normal situations, which are not problems at all. But the customer is not satisfied.

2. Complaints with real problems

The second kind of complaint is that there are real problems. For example, the product quality test fails, the product packaging is poor, and the product is damaged during transportation, and the product itself is not qualified.

First of all, we should investigate the problem, and give the customer a reply at the first time, saying that at this time, the supplier with demand or not will be abandoned by the customer sooner or later, but we don't need to reply to the customer's solution too soon to see whether it is our own problem and how many quality problems there are.

How to efficiently handle customer complaints and order disputes

1: Be calm and not surprised

2: Listen and communicate to understand the truth of customer complaints

3: The concept of customer first, remember to have a positive conflict with customers

4: Objectively analyze the truth of customer complaints about order disputes

5: Find out the core of the problem and actively solve the problem

The big data precision marketing platform independently developed by Huacheng Chuangzhi Foreign Trade Software covers more than 3.2 million product information of more than 6 million potential purchasers in 193 countries and regions around the world, and provides two-way services for global customers. Huacheng Chuangzhi Foreign Trade Software includes global import and export international traders, logistics companies, manufacturers, scientific research institutions, cross-border e-commerce and investment banks, involving chemicals, machinery, automobiles, medical devices, optical fiber and optical cables Laser and other various national economic industries, multiple modules can be switched at will, foreign trade mail can be sent to break the blockade, and inquiries can be answered without any omission. Huacheng Chuangzhi Foreign Trade Software has helped foreign trade enterprises effectively solve many customer acquisition and marketing problems. Huacheng Chuangzhi Foreign Trade Software allows foreign trade friends to do foreign trade easily!