General

For friends who are engaged in foreign trade, they may miss orders due to incorrect methods of responding to customers' foreign trade inquiries, or they may not master good skills. Therefore, today, following the general response process, we will teach you to step by step shorten the distance with customers on inquiries, thereby further promoting cooperation with customers. Especially for foreign trade newcomers, seeing it is making money!

1. Identify the customer

As the saying goes, applying the right medicine to the case requires identifying the patient's symptoms in order to treat them accurately. This is also true in business. Among overseas buyers, there are both large and small buyers, mainly divided into factories, traders, intermediaries, terminal sales, capital goods buyers, individual consumers, and others. Therefore, it is important to identify customers in order to recommend suitable products.

2. Clarify the needs of the buyer

Understand before making a quotation, and analyze the buyer's foreign trade inquiry in detail. Don't be hasty or impatient. A quick response may not necessarily capture the buyer's heart. Only high-quality responses can be sufficient.

Think in a different way, considering the situation in which the buyer asked you this question, and what kind of response you would like to receive.

Understanding is the foundation of communication, and carefully understanding the issues and needs of foreign trade inquiries is more important than timely response.

3. Analyze buyer's inquiry information

After clarifying the buyer's needs, the third step we need to do is to decompose this foreign trade inquiry. Don't worry, really take some time to calm down and carefully analyze the buyer's inquiry, and then write back to him.

4. Proceed to respond to inquiries

The fourth step is actually the most crucial step. Getting excited about receiving an inquiry, analyzing the inquiry carefully, and responding to the inquiry are crucial. In addition to meeting the needs of buyers, you also need to emphasize the advantages of your product, such as quality, price, logistics, and brand.

5. Follow up later

The above is just a reply to the initial inquiry. So after the reply is sent, will the foreign trade clerk enjoy the success? Otherwise, the order may not be available so quickly, so our follow-up is also very important.

The above steps are for responding to foreign trade inquiries. I hope they can be helpful to you.