General

As a foreign trade enterprise, customers are the first priority. As long as there are customers, the enterprise will have sales and profits, including important customers and key customers. Therefore, customer resource management is a very critical issue for foreign trade companies, directly affecting the operation and development of foreign trade companies. It is easy to develop new foreign trade customers and manage customer resources. Everyone is using Huacheng Chuangzhi Foreign Trade Software, focusing on foreign trade information services for 10 years.

1： What are the problems of customer resource management in foreign trade enterprises?

1: Inadequate data statistics, or lack of data statistics, as well as difficulties in querying incoming and outgoing emails and faxes, make it difficult for management to conduct statistical analysis and arrange marketing strategies.

2: Incomplete management leads to personnel turnover and takes away customer resources.

3: The follow-up contact is not timely or in place, resulting in the loss of customer resources.

4: The management does not understand foreign languages, and the salesperson is difficult to manage, making it impossible for them to grasp the latest trends.

The above are many common problems in customer resource management in many foreign trade enterprises. If you are worried about developing and managing foreign trade customers, you can easily solve them by using Huacheng Chuangzhi Foreign Trade Software.

Huacheng Chuangzhi Foreign Trade Software not only has powerful foreign trade customer development functions, but also can establish real-time customer files in customer resource management. The information contacted and the files transmitted must be saved and then summarized. Contact information such as emails, faxes, and telephones received or sent should also be recorded accordingly.

Foreign trade software can also be used to rank all customers according to their intention or likelihood of achieving an order, and specify specific time intervals for contacting customers. Adopt different contact intervals based on different levels, neither because there are too many customers and they cannot be contacted, nor because they only focus on key customers and forget or ignore other potential customers.

Huacheng Chuangzhi Foreign Trade Software has powerful functions for developing new customers and managing customer resources, with complete functions and significant results. It has now covered the entire process of management services for foreign trade businesses.