General

For foreign trade personnel, it is very important to master the methods and skills of responding to foreign trade inquiries. The quality of the inquiry response directly affects the order completion rate of foreign trade personnel.

From an inquiry to an order, it seems like there is only one step away, but there are a lot of details behind it that need attention.

1、 Reply Skills for Single Foreign Trade Inquiry

1. Inquiry response time:

As foreign trade inquiries are inquiries sent by buyers only for your company or products, it is recommended that you respond on the day you receive them.

The specific response time can be appropriately arranged based on the time difference in the buyer's location, such as: Australian customers are advised to respond immediately upon receipt; East Asian customers suggest replying within 2 hours; European customers suggest replying before 3pm.

If you cannot respond to the customer in a timely manner, please inform the customer of the reason why they cannot respond and the time they can respond.

2. Reply to inquiry:

The eye-catching theme, polite greetings, comprehensive responses to customer questions, and focused product introductions and quotations reflect your professionalism, ability to meet customer needs, and your sincerity in cooperation. Foreign trade inquiries should be clear, concise, and courteous.

3. Format of inquiry response:

"Only for inquiries from your company or products, please do not use template response emails. A complete and detailed signature and contact information can enable buyers to collect information they are interested in and follow you in the first place.".

2、 Tips for responding to group inquiries

1. Timely response:

Same as above, it is still necessary to adjust the sending time of the response based on the buyer's time difference, and send it about half an hour before the buyer goes to work. Your email will be at the top of the buyer's inbox, and the buyer's clicks will also be high.

2. The quotation information is rich and complete:

If you want the buyer to open your email from the reply inquiry, the reply email title should first attract the buyer's attention.

Make appropriate adjustments to buyers' purchased products, such as promotional information, quality advantages, etc. The content of the email quotation meets the needs of the buyer, and the quotation information is professional and complete.

3. Keep in touch with the buyer:

After replying to a foreign trade inquiry, you can call the customer to confirm it and keep in touch normally.

Note:

When receiving group inquiries, it is necessary to first filter out irrelevant inquiry information to avoid being priced by peers. It is necessary to learn to investigate the buyer's background and verify the authenticity of the buyer's identity information as much as possible.

Be sure to leave your own online contact information in the quotation, and try to obtain the buyer's online contact information as much as possible to maintain online contact.

3、 How to solve a customer's non reply to a foreign trade inquiry

First of all, when sending email to customers, we try to choose to use corporate email instead of using personal email to avoid being treated as spam.

The main purpose of the first reply email is to contact the customer. Do not send information such as pictures and attachments, otherwise the system will automatically judge it as advertising and enter the trash can.

Secondly, it is important to pay attention to the sending time and the sending density. When sending, it is necessary to first understand the client's work and rest times, and try to choose a time period with a high customer response rate to respond. The sending density should not be too frequent. Frequent sending can be mistaken for harassing information by the system, and at the same time, it can be disliked by the client.

Finally, if the customer still does not respond, they can call to inquire about their intentions regarding the product and make a clear judgment as to whether to continue tracking as a potential customer or simply give up.