General

Foreign trade inquiry is the first step for us to engage with foreign trade buyers, and has always been highly valued by foreign trade people. Today, we also share some experiences and summaries related to foreign trade inquiries, hoping to be helpful to everyone.

1. Identify inquiries

Not all inquiries encountered by foreign traders are genuine, due to many factors and conditions. Some inquiries are one-click inquiries provided by the system, and their true meaning is not very significant. Others are "fishing" inquiries sent by peers. Once we provide a true quotation, we are exposed to real information, revealing the cost and price of the product.

The "good" or "bad" aspect of a foreign trade inquiry is generally judged from three aspects: first, to see whether the customer's inquiry method is the same as that used to be contacted, secondly, to see whether the customer's inquiry content, wording, and tone and attitude are professional, and finally, to observe some small details in the inquiry. Comprehensively consider and identify from these three aspects and carefully respond.

2. Inquiry Skills

"We must be careful when dealing with foreign trade inquiries from customers, even if we respond to them, in order to avoid being preempted by our peers. After all, customers do not respond by sending only one inquiry.". When replying to new customers, in addition to answering their questions, we can also inform them about the company's situation, allowing them to have a comprehensive understanding of the company.

Secondly, when replying to foreign trade inquiries, we must be quick and accurate, and must be accurate, comprehensive, organized, and polite. Also, don't forget to follow up with customers in a timely manner and anticipate what will happen in advance, so as not to be too late to respond to unexpected events. When customers express their intention to cooperate, they must not repeatedly urge them to use their own practical actions to give them a sense of security and eliminate their mistrust.

3. Inquiry bargaining skills

When responding to inquiries, we inevitably encounter some customers haggling over prices, which requires us to carefully gauge the customer's psychology and consider from the customer's perspective when quoting prices. In general, we should not easily reduce the price. If we want to reduce the price, we must find a suitable reason to avoid making the customer feel that the price reduction will result in losses.

Doing foreign trade is not a simple matter, and it needs to be treated seriously and persistently by foreign traders. I hope this article will be helpful to everyone.