General

With the increasing competition in the foreign trade market and the increasingly serious homogenization of foreign trade products, many times, the advantages of products can no longer be an absolute factor in winning foreign trade orders. At this time, if we want to compete in foreign trade to find a way, we must pay more attention to details and quality than others.

The customer is God. As long as we achieve the utmost in detail and service, the product quality itself is also in place, and let customers trust us, we will reap more foreign trade orders.

So, how do we cultivate the habit of detail and optimize our work?

1、 Diligent communication

In foreign trade, if you are idle and flustered, it can only prove that you have no foreign trade orders. You can work overtime when necessary at night, track foreign trade orders, and develop one more customer. When appropriate, you can also communicate with customers more, connect with them, and deepen their impression of you.

2、 Language has emotions

Take every inquiry and email seriously, and don't handle it carelessly or perfunctorily. Words are also emotional and can convey emotions to the other party, otherwise no customer would consider placing an order because of a warm word; There won't be any customers, and if you don't agree, you won't hear from them, so remember to include the true meaning in the reply.

3、 Information needs to be archived

Create a document for each customer, and save the contact information and transferred files. Create two new subfolders for each customer document, named "Received Mail" and "Sent Mail". At the same time, incoming mail should be exported regularly.

4、 Filed

Go to major B2B websites every day to check information, update products, and record every inquiry received. Important information includes: the customer's name, phone number, company name, and other relevant information. This information is best recorded in a notebook or recorded in Word, printed out and archived. Remember, just because you don't succeed at one time doesn't mean that the next time the customer is not interested in the product, so keep a record of everything.

5、 Reply and analyze first

Carefully analyze the inquiry and don't rush back. Using search engines such as Google, first learn about the other party's company and some relevant information, and check the time zone of the other party's country. The so-called "know yourself and know the enemy" means that you will never be defeated in a hundred battles. Only by fully understanding the customer's information and providing targeted responses can you achieve the optimal results.

6、 Follow Mo Dayi

The samples sent should be tracked in a timely manner. You can contact customers in a planned manner, collect customer feedback information at any time, and keep records. Find out which customers are mainly interested in what products I have on hand. The next time you have a new product, you can proactively introduce it to them to find business opportunities and connect with them. It is important to remember that while grasping customer relationships, customer tracking should be done well. Don't let the samples sent out "float".

7、 Learn more from experience in times of trouble

Share and communicate more, see what problems others have encountered and how to solve them. If you don't know, write it down in case you encounter them later and become overwhelmed. At the same time, you can also make more friends with your peers, and if necessary, I believe they can also provide some reference suggestions. Only by communicating and sharing more can you continuously grow.

8、 Language is a tool

Learn more English in your spare time. English is a tool for foreign trade. To be a successful foreign trade salesperson, English must be good. In addition to English being a necessary tool language, if the market requires, you can also explore some small languages.

9、 Develop new goals

Every day, you must set a goal for yourself, accumulate new customers day by day, find as much customer information as possible by every means, and then add it. Quantitative change affects qualitative change. Only with sufficient customer information can more transactions be concluded. Of course, it is necessary to properly classify customers and prioritize efforts on those key customers.

10、 It's not impolite to give gifts

Many customers want to be valued, and we can send small gifts with Chinese characteristics to key customers on some festivals or important local festivals of the other party. Customers will be happy to see it and deepen their impression of you. You can also attach some small gifts such as Chinese knots when sending samples, which will make customers feel more favorable towards you.

Habits are formed, not quick formed. Let us gradually become excellent through the formation of good habits, obtain more inquiries at work, and win larger foreign trade orders.