General

It is certainly a good thing for companies to have many online visitors, but it takes a lot of time to deal with foreign trade inquiries every day, and it is necessary to learn how to screen useful information.

First of all, for the classification of inquiries, the focus should be on those highly targeted emails that can be called foreign trade inquiries. From the content of the buyer's inquiry, you can determine which are the real foreign trade inquiries. For example, he will ask you to make a quotation for a certain product, including the quantity, specification, packaging, origin, quality standards, and port of arrival. Such inquiries should be taken seriously, as it may be a real buyer who wants to buy.

Secondly, dare to give up. If you think that every foreign trade inquiry is to buy goods from you, it is too natural. Some inquiries are too broad, perhaps just a means for customers to investigate the market situation. Therefore, if you don't give up these generic messages, just replying to customers every day will leave you stranded and unable to take care of others.

Finally, you cannot ignore this type of email - the customer asks if you can provide products that are not in your catalog. "This information is as valuable to us as a tangible order," said Mr. Zhang Zhimin of New Hanlun Paper Co., Ltd. The company is engaged in the production and export of paper packaging. Customers often attach their own required drawings to their emails, proposing special requirements for paper, color, style, specifications, etc., and asking if the company can make them. Special attention should be paid to such foreign trade inquiries. "On the one hand, when customers make such inquiries, it is often because the supplier was unable to meet the demand in the past, which is a good opportunity for you;"; On the other hand, even if you don't get this order in the end, you can learn about the market demand and various technical indicators of the new product during the email exchange process, which is something you usually find difficult to obtain at high prices.