General

Behind every foreign trade inquiry, there is a possibility of a large order. What we need to do is explore these hidden large orders. How can we explore them? This is the foreign trade inquiry response we are going to talk about. The reply to a foreign trade inquiry may seem simple, but it's not like that. The reply to a foreign trade inquiry is very skilled, and a good reply can improve the conversion rate of orders.

Master several key points in responding to foreign trade inquiries:

1. Timeliness must be mastered

One of the skills in responding to foreign trade inquiries is how to grasp the response time. We need to respond to inquiries in a timely manner. Timely response is the first time we receive an email, and even if it's just a greeting, it's also a response. Don't let the customer wait for you for too long.

For questions raised by customers, we can provide targeted responses. For questions that cannot be answered in a timely manner, we can inform the customer when to reply and establish interaction with them.

2. Distinguishing customer attributes

We treat customers based on their attributes and provide professional and correct response emails based on their various reference factors. For example, customers in Europe and America are more concerned about quality but dislike bargaining. However, India and Pakistan have low requirements for quality and are more concerned about price. So we need to treat customers with different attributes differently.

3. Reply to customers correctly

There are several key points in responding to foreign trade inquiries. One is to have a clear theme and the email body should be concise and organized. The description of the product must be professional.

Finally, polite language and contact information. Polite language is to give points to emails, and contact information is to facilitate customers' contact with you.

4. Do a good job of customer post maintenance

After sending the quotation, it is timely and needs to be tracked periodically. If the customer does not reply and wants to truly convert it into an order, they need to regularly send new products to the customer. As long as there is persistent effort, one day the customer will establish a cooperative relationship with you.

For customers' foreign trade inquiries, we not only need to respond to foreign trade inquiries, but also respond in a timely and targeted manner. Only in this way can we improve the conversion rate and enhance our performance.