General

How to respond to different foreign trade inquiries separately! Every day when doing foreign trade, you will encounter various types of customers and encounter different foreign trade inquiries. But do you know how to respond to different foreign trade inquiries separately? We need to have different methods when encountering different customers and inquiries

How to follow up on a scammed customer?

A German customer I met at the Hong Kong exhibition asked him if he had ever purchased products like ours, took samples, browsed the booth, and left. After the exhibition, I visited their website and found that there were many products from our competitors on their website. And he didn't reply to emails sent to him after the exhibition, is it possible that he came to deceive the samples. How should I keep track of this.

Solutions and ways of thinking.

Without sufficient evidence, anyone is innocent, and if the other party lies, there is naturally a reason. Perhaps your competitor is their core supplier, but that doesn't mean he doesn't plan to find a spare tire, but he doesn't want the old supplier to know. These are all possible. If the other party does not reply to your email, it does not mean that they are not interested in cooperating, but rather that you have not followed up well and have not sought opportunities to break through.

2. What if a quotation customer does not respond?

A German customer website is selling our competitor's products, and there are about five options available. He came to inquire about our products with the same function and also asked me for a quote. After I reported it to him, he didn't reply. Is it because our product is not attractive and he doesn't want to put in effort to switch products? How can I attract his interest in the future?

How to respond to different foreign trade inquiries separately! Solutions and ways of thinking.

If you don't reply after quoting, you need to explore all aspects to find out the reason. He may have a stable old supplier and a good price. How can you attract them with your regular quotation? At a rough glance, the price is expensive, so I won't reply to you. Since I encounter customers selling products from your competitors, the quotation must be high and low. For example, if I recommend five products to customers for quotation, I may leave a 10% profit for one product, a 20% profit for one product, a 5% profit for one product, no profit for one product, and a 5% loss quotation for another product. Of course, these are all quotes including tax refunds, which is equivalent to a quote for all tax refunds.

So I can know the specific situation based on customer feedback. The purpose of knocking on the door brick was also achieved through the initial false and real quotation.

3. Price issue, resulting in inability to negotiate?

An Italian customer has been unable to negotiate due to their limited budget. Due to price issues, we specialize in carbon fiber frames. For retail and wholesale customers as well as OEM customers, their requirements have already reached our bottom price. How can such customers increase their budget.

How to respond to different foreign trade inquiries separately! Solutions and ways of thinking.

Everyone wants to maximize profits. First, you need to analyze whether the customer's budget is insufficient due to bargaining or if their business is just starting. From the perspective of the customer's own market development and customer reputation, you can also make samples and replace materials to meet the price, and send them together with existing samples for comparison. Customers can naturally see the difference.

4. How many times have potential customers been contacted without replying?

A US customer contacted by Development Letter showed great interest in our product. The response was also very prompt. At that time, it was also mentioned that they would only consider our product if we provided a testing report. We provided him with a report. Later, I contacted him via email, but he never replied. They only have one product on their website that is similar to ours. They are wholesalers and their wholesale prices are quite low. So I couldn't figure it out for him. After the new product came out this time, I also recommended it to him, but he didn't reply to me. What shall I do?

Solutions and ways of thinking.

Refer to the above tactics, explore, comprehensively understand the real situation, and then apply the right medicine to the case. Your current problem is that the customer has no news, and then you make wild guesses. But this doesn't solve the problem and can easily limit your thinking.