General

At present, different foreign trade software service providers on the market have different after-sales services. Some focus on software usage, some focus on customization, and some focus on a specific function. Foreign trade companies need to pay attention to the above points when purchasing software and have a deep understanding of software service providers. So, overall, which foreign trade software service provider has good after-sales service on the market?

Enterprises need to consider the following issues when choosing which foreign trade management software is good:

1、 Product after-sales service

The after-sales service of foreign trade software includes after-sales service (after-sales problem solving process, software maintenance, software optimization and upgrading); Foreign trade software is not a one-time consumer product, it is a continuous product. Only when a software service provider can maintain the software and upgrade it in real time, can it be a reliable software service provider. This is one of the main issues that foreign trade enterprises need to consider when using foreign trade software.

2、 Product Usage

Before purchasing foreign trade software, foreign trade enterprises should first experience and try it out. Generally, software companies have test accounts for customers to experience, and only during the experience process can you clearly know whether this software can meet your needs. Moreover, after purchasing, professional product consultants or customer service should explain and demonstrate the operation. At the same time, if there are any usage or other problems during the use process, There are dedicated customer service or after-sales personnel to solve the problem, and the response speed must be as fast as possible. A good software service will provide good after-sales service.