General

Foreign trade inquiries are the first step for us to connect with buyers in foreign trade, and have always been highly valued by foreign trade professionals. Today, we also share some experiences and summaries related to foreign trade inquiries, hoping to be helpful to everyone.

1. Identify inquiries

Not all inquiries encountered by foreign traders are genuine inquiries, as many factors and conditions affect them. Some inquiries are one click inquiries provided by the system, and their true meaning is not very significant. Some are "fishing" inquiries sent by peers, and once we provide a true quotation, we will be exposed with real information, revealing the cost price of the product.

The identification of the "good or bad" of foreign trade inquiries is generally based on three aspects: first, we look at the customer's inquiry method, whether it is the same as the previous inquiry method, second, we look at the customer's inquiry content, whether the wording is professional, and whether the tone and attitude are normal. Finally, we also need to observe some small details in the inquiry. Comprehensively consider and distinguish from these three aspects, and carefully respond.

2. Inquiry Techniques

We must be cautious when facing inquiries from customers, even if we reply to them, in order to avoid being preempted by our peers. After all, customers do not reply and only send one inquiry. When replying to new customers, in addition to answering their questions, we can also inform them of the company's situation, allowing them to have a comprehensive understanding of the company.

Secondly, when replying to inquiries, we must be fast, accurate, comprehensive, organized, and polite. Don't forget to follow up with customers in a timely manner and anticipate potential situations in advance to avoid unexpected events that may not be able to respond in time. When customers express their intention to cooperate, they must not repeatedly urge them. They should use their own practical actions to give them a sense of security and eliminate their mistrust.

3. Inquiry bargaining techniques

When replying to foreign trade inquiries, we inevitably encounter some customers haggling, which requires us to carefully assess the customer's psychology when quoting, think from the customer's perspective, and generally do not easily lower the price. If we want to lower the price, we must find a suitable reason to not make the customer feel that reducing the price will only result in losses.

Doing foreign trade is not a simple task, and it requires foreign trade professionals to treat it seriously and persistently. I hope this article will be helpful to everyone.