General

1、 Foreign trade inquiry follow-up elements

If the inquiry sent by the customer has a clear topic, such as product confirmation, inquiring about sample fees

Firstly, you need to inquire about the customer's order quantity and amount before making a specific quotation.

Please also inquire in detail about the transportation method, transaction method, sample fee, shipping cost, etc.

2、 How to Convert Foreign Trade Inquiries

There are many inquiries, but some are invalid inquiries, so screening is necessary first.

Only valuable inquiries are converted, and inquiries are divided into five categories based on buyer behavior:

Real needs: List as key customers and focus on follow-up. Reply once a day or two. If the customer interacts with you frequently, you can chat with them every day and make phone calls if necessary to promote communication.

Preparing to enter the market: In the stage of selecting products, suitable products can be recommended based on customer needs and market positioning.

Collecting information: As the saying goes, comparing goods to three suppliers means that some buyers already have a fixed supplier, but they will still collect more merchants for future needs. This is a potential buyer, and information can be stored in the database. Interacting with customers from time to time may have unexpected effects.

Request samples: You need samples as soon as you arrive, and you can usually skip them directly

Enquiry for intelligence: We are very familiar with our products, and these are either buyers who have not successfully traded before, or potential peers. You can make the other party retreat by offering a high price.

3： Follow up skills for foreign trade inquiries

Timely and effective: When you see a foreign trade inquiry, whether it is valid or invalid, you should give a response as soon as possible to let the customer know how much you value them.

Due to the time difference, the response time for customers varies from country to country.

For example, Asian clients generally respond immediately; India, reply before 11am; Middle East, reply before 1 pm; Europe, usually before 2-3 pm; In Latin America, it's usually enough to reply before work in the afternoon.

4、 How to respond to foreign trade inquiries

During the continuous follow-up process, if there are any changes in the company's product prices or other new products, you can use these excuses to send emails to customers to keep them informed.

Of course, if the customer has already replied to a few emails before and there is no response, when writing emails in the future, the purpose should not be too strong. You can talk to the customer about raw material issues. Generally, customers are very interested in this kind of issue and can open up the topic from here.

To make full use of holidays, when encountering foreign holidays, sending greetings or greeting cards to customers can double their liking for you, which is a major measure to enhance trust.