General

For foreign trade personnel, mastering the methods and skills of responding to foreign trade inquiries is very important. The quality of inquiry responses directly affects the success rate of foreign trade personnel.

From foreign trade inquiries to orders, it may seem like only one step away, but there are actually a lot of details to pay attention to behind it.

1、 Tips for replying to individual inquiries

1. Inquiry response time:

As foreign trade inquiries are inquiries sent by buyers only to your company or products, it is recommended to reply on the day of receipt.

The specific response time can be appropriately arranged based on the time difference of the buyer's location, such as: Australian customers are advised to reply immediately after receiving it; East Asian customers suggest replying within 2 hours; European customers suggest replying before 3 pm.

If you are unable to respond to the customer in a timely manner, please inform them of the reason why they cannot respond and the time they can respond.

2. Inquiry response content:

The eye-catching theme, polite greetings, comprehensive response to customer questions, and highlighted product introductions and quotations reflect your professionalism, ability to meet customer needs, and sincerity in cooperation. The inquiry content should be clear, concise, and polite.

3. Inquiry response format:

Only for inquiries from your company or products, please do not use template reply emails. A complete and detailed signature and contact information can help buyers gather information they are interested in and follow you as soon as possible.

2、 Tips for replying to foreign trade inquiries in groups

1. Timely response:

Same as before, it is still necessary to adjust the sending time of the response based on the buyer's time difference. It should be sent about half an hour before the buyer starts work, and your email will be at the top of the buyer's inbox, receiving high clicks from the buyer.

2. The quotation information is rich and complete:

If you want the buyer to open your email from the reply inquiry, the title of the reply email should first attract the buyer's attention.

Make appropriate adjustments to buyers' purchased products, such as promotional information, quality advantages, etc. The email quotation content meets the buyer's needs, and the quotation information is professional and complete.

3. Keep in touch with buyers:

After replying to foreign trade inquiries, you can call the customer to confirm and keep in touch normally.

Note:

When receiving group inquiries, the first step is to filter out irrelevant inquiry information to avoid being priced by peers. It is important to learn to investigate the buyer's background and verify the authenticity of the buyer's identity information as much as possible.

Be sure to leave your online contact information in the quotation and try to obtain the buyer's online contact information as much as possible to maintain online contact.

3、 How to resolve inquiries if customers do not respond

Firstly, when sending emails to customers, we try to choose to use a corporate email and avoid using personal ones to avoid being treated as spam.

The main purpose of the first reply email is to contact the customer. Do not send pictures or attachments, otherwise the system will automatically classify it as advertising and enter the trash can.

Secondly, it is important to pay attention to the sending time and density. When sending, it is important to first understand the client's schedule and try to choose a time period with a high response rate for replies. The sending density of emails should not be too frequent. Frequent sending may be mistaken by the system for harassing information and may also be disliked by the client.

Finally, if the customer still hasn't responded, they can call to inquire about their intentions towards the product and make a clear judgment on whether to continue tracking as a potential customer or simply give up.