General

For many foreign traders, obtaining foreign trade inquiries is the most important step in foreign trade. However, nowadays, many foreigners always inquire again and again, without placing orders. Although it may seem like a step away, it is actually difficult to cross the line. So how can foreign traders quickly convert foreign trade inquiries into orders? Today, we will introduce to you.

1、 Reply as soon as possible

If a foreign trade inquiry is not responded to in a timely manner, it is likely that a transaction opportunity will be lost and the opportunity will be given to competitors.

Because there is a time difference abroad, it is necessary to master the skills when replying:

Asian clients, with almost no time difference, need to reply immediately

Customers in India, reply before 11am

Middle East, reply before 1pm

Europe, usually before 2-3 pm. Guests can see it before going to work.

America, Latin America, usually reply before work in the afternoon. Because the reply can be in front of the customer's email

2、 Make quotation a top priority

When quoting, try to provide comprehensive information, including product name specifications, packaging, price, price terms, validity period, minimum order quantity, delivery time, payment terms, document requirements, etc. When comparing, pictures can be attached.

When customers are not familiar with the product, they can recommend suitable products to customers and let them choose.

Then you can introduce the company's advantages, such as export years, various certifications, some well-known customers, and so on.

3、 We must continue to follow up in the future

Foreign trade inquiries from the same customer at different times should be sorted and stored. When the customer asks about the same product again, they can reply. When did they already ask, how much did we quote at that time, and what is the current price? If there is an adjustment in the price, explain the reason for the adjustment, and the customer will feel very careful.

Customers do not place orders immediately after a response, they need to be familiar with each other

A foreign trade inquiry is not necessarily an order. It is important to understand potential customers, contact them more, and not let them forget you, but not to make them feel uncomfortable. It is good to send a greeting card before the holiday to inquire about the guests' holidays.