General

For friends who are engaged in foreign trade, they may miss orders due to incorrect response methods for customers' inquiries or lack of mastery of good skills. Therefore, today we will follow the general response process and teach you to step by step close the distance with customers on inquiries, in order to further promote cooperation with them. Especially for newcomers to foreign trade, seeing it is making money!

1. Identifying the customer's identity

As the saying goes, the right medicine is given to the case. To see a doctor, it is necessary to distinguish the patient's symptoms in order to treat them accurately. The same goes for doing business. Among overseas buyers, there are both large and small buyers, which can be mainly divided into factories, traders, intermediaries, terminal sales, capital goods purchasers, individual consumers, and others. Therefore, it is important to identify customers in order to recommend suitable products.

2. Clarify the buyer's needs

Understand first and then provide a quotation. Conduct a detailed analysis of the buyer's foreign trade inquiry. Don't be hasty or impatient. A quick response may not necessarily capture the buyer's heart. Only a high-quality response is sufficient.

Put yourself in a different position and think about the scenario in which the buyer asked you this question. In other words, what kind of response would you like to receive.

Understanding is the foundation of communication, and carefully understanding the issues and needs of foreign trade inquiries is more important than responding promptly.

3. Analyze buyer's inquiry information

After clarifying the buyer's needs, the third step we need to do is to decompose this inquiry. Don't worry, really take some time to calm down and analyze the buyer's inquiry carefully, and then reply to him with a pen.

4. Start responding to inquiries

The fourth step is actually the most crucial step. It is crucial to be excited about receiving a foreign trade inquiry, analyze the inquiry carefully, and respond to the inquiry. In addition to meeting the needs of buyers, you also need to emphasize the advantages of your product, such as quality, price, logistics, and brand.

5. Subsequent follow-up

The above is just a response to the initial foreign trade inquiry. So, after the reply is sent, will the foreign trade staff take advantage of it? Otherwise, the order may not be available so quickly, so our follow-up is also very important.

The above are the steps for responding to foreign trade inquiries, hoping to be helpful to you.