General

When the delivery time is delayed, people often use such reasons, such as broken machines, broken molds, holidays, and so on.

These various reasons, or excuses, are almost becoming jargon in the foreign trade industry, and many friends have tried and used them multiple times for different customers.

You should know that buyers with several years of procurement experience will encounter N times of "power outages", "machine failure", "holidays"... These responses also leave customers speechless.

In fact, each company has specific situations that occur at different times or are limited by industry characteristics. For example, the packaging of a certain product needs to be manually folded and packaged separately.

For various situations, the reasons must be fully considered and convincing, and the customer should know that you have made a lot of efforts. Even if the customer is angry and helpless, they can still understand.

There can be many words, but be sincere. However, one should not be too humble. Excessive sorries can give people a feeling of boredom, because customers are mainly concerned about your efficiency, rather than apologizing.

The production processes and processes of various industries and products are not the same. Huacheng Chuangzhi Foreign Trade Software suggests that you can find more professional and specific technical or process issues, or even equipment component issues in a certain link to explain.

On the one hand, to avoid these common reasons and reduce the aversion of some customers, on the other hand, the problem you mentioned may be difficult for customers to understand, and customers may also be a bit confused. We only hope that you can solve the problem as soon as possible and ship the goods as soon as possible.

Think more about it, you can summarize what arguments can be put forward. When problems arise, simply use some clich é s, which will greatly reduce the trust of customers over time.

Huacheng Chuangzhi Foreign Trade Software is a self-developed big data precision marketing platform that covers over 3.2 million product information from over 6 million potential purchasers in 193 countries and regions worldwide, providing two-way services to global customers. Huacheng Chuangzhi Foreign Trade Software includes global import and export international traders, logistics companies, manufacturers, research institutions, cross-border e-commerce, and investment banks, covering chemical, mechanical, automotive, medical equipment, fiber optic cables Laser and other various types of national economy industries, with multiple modules freely switched, foreign trade email sending breaks through the blockade, and inquiry replies are not missed. Huacheng Chuangzhi Foreign Trade Software has effectively solved many customer acquisition and marketing problems for foreign trade enterprises. Huacheng Chuangzhi Foreign Trade Software makes it easy for foreign trade friends to do foreign trade.