General

What are the common precautions for foreign trade development customers? Many people like to blame their clients for the failure of foreign trade development. They feel that the clients are in a bad mood and that they are too rigid. However, this kind of thinking of breaking can and falling is not helpful for us to develop clients. On the contrary, we need to find reasons from ourselves to make our services better, make our clients more satisfied, and ensure that they do not reject us. This is the best way.

It's not scary to run into a wall in front of a customer, what's scary is that we won't summarize mistakes.

1. Pay attention to image

Image is divided into visual image and sensory image. Visual image is mainly the image that we need to pay attention to when facing customers. Many times when developing customers, we need to visit them, and image issues must be paid attention to. Spiritual hairstyles and appropriate clothing combinations must be in place. The image of suits and shoes can often give people a good sensory image in business communication.

Another aspect is the perception of image, which is mainly reflected in language, tone, text, politeness, and other aspects. It is mainly an image when we develop customers online for foreign trade. We must put in effort in polite language, which is an important chip for us to increase customer satisfaction. Secondly, we need to have a professional understanding of the product, be able to provide a professional image to customers, and then have a certain understanding of the customer, The taboo of not touching customers is a fundamental skill in business development.

2. Be careful not to make arbitrary promises to customers

Some businesses always make promises that cannot be made in order to get customers to place orders. You may still make profits twice a time, but if you don't fulfill them multiple times, your image will be greatly compromised in the minds of customers. In our business, promises are very important. When your promises have become no longer valuable, any of your conditions will be difficult to impress customers.

3. Don't overconfident

This type of problem usually does not occur in newcomers, but often in people who have a certain understanding of the product and have a certain level of qualifications. These people introduce the product in a clear and meticulous manner, as if everything is perfect. However, in the minds of customers, this type of person is the most important to guard against.

When we develop foreign trade clients, we cannot appear too perfect because we subconsciously do not believe in perfect things, and people are the same. We need to show some small shortcomings in front of clients, and show them some of our product's shortcomings, so that customers can form a true impression in their hearts, which will help us win orders.

4. Have a professional understanding of the product

Being too professional about a product often leads to a desire for expression among salespeople, but we cannot develop customers without being professional enough about the product. When customers ask questions, asking three questions without knowing is also fatal. If you don't know enough about your own product, how can customers buy it with confidence?

5. Remember to say too much when speaking

This is actually a bit like making promises to customers. Some people just like to promise things they can't do or say standards they can't meet. For example, major operators often say 30M, 40M, and so on when promoting internet speeds. In fact, this speed is the highest speed they have tested internally, and the true user experience cannot be achieved. When we develop customers, some businesses like to talk too much, For example, ensuring that there are no problems with the bulk product will not be trusted by anyone who listens to it. It will only lower the customer's impression of you.

6. Be good at listening

When developing foreign trade clients, some clients may not organize all their requirements one by one and package them for you. Many of these requirements are hidden in a few words during the communication process. We need to learn to listen and summarize the client's needs. Only when the client sees that you can fully understand their needs, can it be possible to close a transaction and place an order.