General

In the process of doing foreign trade, foreign trade salespeople often do not receive a response after sending orders to customers. How to improve the transaction rate of foreign trade orders has become a major challenge for foreign trade salespeople. The following article introduces nine tips for improving the transaction rate of foreign trade orders, which can be used as a reference!

To improve the transaction rate of foreign trade orders, foreign trade salespeople can use the following nine techniques:

Tip 1: Let customers find you as soon as possible.

Keep Buying and Selling online and turn on your phone, just like someone guarding the store, there should be a dedicated person waiting for you, making it easier for customers to find you as soon as possible. There are two details that cannot be ignored. Firstly, when placing an order, it is important to clearly write down the contact number and stay online; The second is to input the customer's phone number into their own mobile phone, so that once the other party calls, they can know which buyer is placing the order, letting the customer know that you value the order very much. When I replied to the phone call from the customer who sent the order, I found that if the phone was not answered, someone would take the order from someone who was not sure who sent it, and they would not be able to be the home or the owner. I am very disgusted with such customers. Since you have sent the order to the customer, you should take it seriously. If you don't take it seriously, it's better not to send it.

Skill 2: Design a complete transaction letter with complete content.

Generally, the order is greetings+company or enterprise introduction+transaction products+discount conditions+remittance and shipping details+company activities+other suggestions. Firstly, it can make customers feel more confident and happy to trade with you; The second is to enhance the image of the company or enterprise; Thirdly, other products were promoted.

Skill three, do a good job of phone follow-up.

Regularly and irregularly conduct phone follow-up visits to interested customers, but it is important to grasp the scale. If you call too many customers, they may feel disgusted. If you do not follow up, they may forget you, and it is important to maintain moderation.

Skill 4: Conduct online conversations and track them in a timely manner offline.

Don't miss every opportunity to clinch a deal. The conversation goes smoothly on the buying and selling platform or over the phone. If you need someone to visit you, be sure to arrive in a timely manner to avoid missing out on the opportunity.

Tip 5: Prepare samples and send them out.

Customers who require samples to be made or sent must take them seriously and do a good job. A sample represents the power and image of your company or enterprise. Seeing your sample strengthens the customer's confidence and determination to make a deal. For old customers who know their details, we can consider exempting sample fees and shipping fees. For new customers who are sincere, we can inform them that although sample fees are provided, in order to develop both parties' business, we request the other party to pay for shipping or mailing fees.

Skill 6: The quality of the product must be excellent.

Quality can be guaranteed to reassure customers. When customers sell products or goods, they have to be tough to speak up, and second orders are possible. If the quality is not up to standard, it is impossible to negotiate foreign trade orders.

Tip 7: The price should be reasonable and reasonable.

What is the price of a product? Is it reasonable? Directly affecting the transaction of foreign trade orders, it is necessary to give customers a certain profit margin and also make themselves profitable, achieving reasonable and reasonable prices and value for money.

Skill 8: Use authority to close orders.

Chinese people believe in authority and officials. Where there is an official, there is power. When there is power, it is the final say. After the order is issued, for key customers, that is, larger orders, it is necessary to try to understand the ownership of the other party's enterprise or company. The enterprise or company supervisor's personal life circle should be utilized, and the relationship between classmates, comrades in arms, relatives, and friends should be used to find the superior or leader of the enterprise or company supervisor, and use their power to force the order to be closed. This move depends on the level of friendship you make, and why don't you take advantage of those who have power in the hands of classmates, comrades in arms, relatives, and friends.

Tip 9: Do a good job in after-sales service.

Isn't this one something that can only be implemented after a successful business? I don't think so. I believe that in order to obtain the second foreign trade order, it is necessary to provide good after-sales service. Let customers express their dissatisfaction, carefully listen to their suggestions, and make improvements. Handle customer complaints well, and let customers feel extraordinary service standards. The second order transaction rate will be above 80%.