General

After receiving a foreign trade inquiry, we must first assess the authenticity of the inquiry. We need to carefully distinguish between fraudulent or suspicious inquiries. Only by doing a good job in identifying this step can our future foreign trade work proceed more efficiently and smoothly. So how to handle foreign trade inquiries? Which foreign trade inquiries are not trustworthy?

I divide foreign trade inquiries into three categories: genuine customer inquiries, suspicious inquiries, and junk inquiries. Real customer inquiries are easily distinguishable. Customers have clear requirements for products, detailed contact information, correct company information and contact information, correct IP address, and can prove the authenticity of customers from multiple perspectives. This type of inquiry requires a serious response. Junk inquiries are also easy to distinguish, usually advertising inquiries, as well as fraudulent inquiries, such as those with viral links that can cause viruses if you click on them or enter your account password.

To focus on analyzing suspicious inquiries, they are usually difficult to distinguish, but salespeople need to be extra careful. Suspicious inquiries can be divided into two categories: one is foreign trade inquiries that steal information, and the other is fraudulent inquiries. What are the characteristics of these two types of foreign trade inquiries!

1. If there is no clear product requirement, I will directly quote you.

2. There is no detailed contact information and based on the time and IP address, it is determined that the email was sent from China.

3. If you don't understand your company's situation, simply say you want to place a large order to lure the salesperson.

4. The email claims to be a major purchaser, but you can't find any information about the company.

5. I need you to provide various samples before we can get to know each other, and I am unwilling to bear any costs.

6. The customer replies to emails with numerous errors and omissions, often making common sense questions, such as asking how much a kilogram is for a certain product calculated by ton.

7. Responding to emails is too formal and rigid, and in general, customers are more casual in transactions. It is obvious that the behavior of wanting to show that they are a very formal company is itself abnormal.

8. Create a very urgent atmosphere for you to come to the company for an interview, making you feel like you may lose a big order if you hesitate. This kind of person cannot be trusted. Real buyers have procurement plans and are almost not so urgent.