General

Today we will talk about the handling methods for different foreign trade inquiries and allocate our energy effectively.

1. Low level inquiry: used by newcomers to practice and improve their English writing skills. But don't involve too much energy, let alone hope for success.

2. Unclear target type: You can use a reply template and change the title without taking up your time.

We still have some hope for customers who have no clear target, as we are not clear about their intentions and some customers themselves do not know how to write emails and communicate, so they are very casual. Or maybe he doesn't have a good understanding of the product himself, so there are still many customers with needs.

3. Potential customer type:

We need to put in effort to track and maintain the foreign trade inquiries of potential customers. We can ask and communicate more, get to know customers better, and ask for their social media accounts. Patience is required in communication as they may not have orders until a certain time and are prepared for a prolonged battle. Regularly care, send promotional messages at intervals, and tell the price of the product. On one hand, it is to make customers remember you, and on the other hand, it is to drive customers with benefits.

When encountering fake holidays, send some blessings to impress your customers. You are sincere towards them and they can feel it. This also increases your chances of winning an order.

4. Targeted:

This type of foreign trade inquiry is something we need to focus on. These customers have clear goals and strong purchasing intentions, and we need to respond as soon as possible. It is best to calculate the time difference according to different countries to handle it. But it is necessary to reply to the customer within 24 hours. Provide accurate answers to customer questions to make them feel efficient and professional. When replying, it is important to demonstrate the company's strength and make the customer feel that working with you is their most correct choice.

Different foreign trade inquiries have different success rates, and our ultimate goal in foreign trade is to achieve success. Therefore, we need to handle foreign trade inquiries in a targeted manner according to different methods of handling foreign trade inquiries. By avoiding wasting energy on inquiries with low transaction rates, we can improve our work efficiency.