General

For us foreign traders, developing customers for foreign trade is our unchanging topic. Foreign trade development clients are not only dull and tedious, but sometimes even after half a day of development, there is no effect at all. Based on years of experience in foreign trade development, we have compiled several customer tips for foreign trade development for your reference.

1. Persist in developing customers every day

Foreign trade development clients should not fish for three days and sun screen for two days, but should persist every day. If we don't have that much time, we can allocate a small amount of time every day to develop. Over time, this adds up to a lot. Although this is not a foreign trade customer development skill, it is a principle.

2. Communicate over the phone more frequently

Each communication method has its advantages and disadvantages. Telephone communication has high credibility for customers, and the advantage of email is that it can fully express one's thoughts. Many people enjoy email communication because sending emails has enough preparation time. But what customers need is not only a complete expression, but also a true expression. Many customers who do not reply to emails will answer phone calls, which provides us with communication opportunities.

3. Keep the phone short and don't talk nonsense

If the customer gives you the opportunity to speak, don't waste their time. The customer only has 1-3 minutes of patience to answer the phone, and you need to convey the information to the customer within the limited time. So we need to focus on introducing the product more and understanding the customer's needs appropriately. Contact information for procurement in a short period of time.

4. Prepare to record information

In the process of telephone communication, keyword records are used to record information, although they are incomplete, the customer needs to supplement them completely after the phone call. Before communicating over the phone, it is necessary to organize simple customer information for ease of use.

5. Avoid peak work hours for development

It is best for foreign trade development clients to avoid the peak hours of each other's work and also avoid the peak hours of others' development. Avoiding the peak hours of customer work is to avoid causing harassment to the customer's work. Avoiding the peak development period of others is to make customers remember themselves.

The above few foreign trade customer development skills are the experience summarized by many senior foreign trade professionals. We hope to use these experiences to develop high-quality foreign trade customers on the basis of our existing foundation.