General

What is a foreign trade inquiry?

Foreign trade inquiries generally refer to inquiring about prices. In international trade, effectively responding to inquiries is the first step in foreign trade transactions.

However, foreign trade inquiries are only the first step for customers to place orders. How to effectively respond to inquiries, explain product advantages, and further attract buyers can ultimately lead to a successful transaction.

Let's take stock together and find out how to effectively respond to inquiries

Buyers will send a large number of inquiries for supplier price comparison and screening, and the response to inquiries and customer follow-up become the key to whether you can clinch a deal.

Handling skills for responding to inquiries

1. The email sent by the seller cannot be received by the buyer's email

It is recommended not to use a free email. Firstly, if a free email does not leave a good impression on buyers, how can a powerful company even have a free email. Secondly, free emails are easily filtered out by foreign emails.

2. Ensure system security without carrying viruses

If the email sent to the buyer carries a virus, it must be blocked by Antivirus software before opening. Ensuring system security and ensuring the security of outgoing emails is a minimum.

3. Sending time difference

Pay attention to the client's working hours and preferably confirm relevant matters through instant messaging tools during their working hours.

4. Mail density

Sending too much to customers can't cause resentment, sending too little, and being forgotten by customers can't do it. It's important to control the density of sending emails.

5. Timely

Upon receiving inquiries from buyers, timely feedback should be provided to ensure the effectiveness of foreign trade inquiries. Usually, inquiries are completed within 1 hour, with an order generation rate of up to 70%. If the response time exceeds 10 hours, it will greatly reduce the order generation rate.

6. Professional

Sellers should have rich industry knowledge and be able to provide professional answers to customer inquiries about products.

7. Accurate

To write the reply letter clearly, first of all, it is necessary to correctly understand the accurate meaning of the buyer's letter. If there are any unclear areas, you should immediately write to the customer to inquire and understand, and avoid half understanding.

In foreign trade business, responding to foreign trade inquiries is the most basic business requirement and also the most important link related to the company's business. When receiving inquiries from buyers, it is necessary to respond promptly to ensure the effectiveness of the inquiry response. By making careful inquiries while allowing customers to understand the company's products, we can further attract customers and greatly improve sales performance.