General

The importance of customer management is self-evident. How to manage customers and retain customers is an important demand of many small and medium-sized foreign trade enterprises, and more and more companies attach importance to it. This is why more and more foreign trade companies begin to use Huacheng foreign trade software.

1. Integrate customer follow-up process

There are clear steps for customer follow-up, from customer development to customer cooperation, then customer maintenance, and finally to customer redevelopment. The entire customer life cycle requires detailed information entry and storage in Huacheng Foreign Trade Software. The purpose of this is to enable foreign trade enterprises to clarify customer information, know what stage customers are at and what products they need, so as to facilitate customer follow-up. Therefore, Huacheng Foreign Trade Software Customer Management System has clear information entry requirements and permissions for customers at different stages, so as to avoid information omission caused by customers' negligence in sales.

2. Strengthen sales literacy

Quality management is the most important part. The so-called quality management is to improve the personal quality of employees, develop a good moral work style, and make common progress with the enterprise. However, the sales in the foreign trade industry are often highly mobile. If the sales literacy is not effectively managed, the customer information may be incomplete due to the different habits of different salespeople and the different customer information points recorded, and the loss of customers may occur due to the departure of an excellent sales person, It may even lead to the loss of customer resources due to the malicious deletion of customer information when sales leave. Therefore, Huacheng Foreign Trade Software enters customer information into Huacheng Foreign Trade Software, which avoids the loss of customers due to sales turnover and helps enterprises firmly grasp customers.

3. Improve enterprise information circulation

The ultimate goal of any management system is to improve the efficiency of information circulation within the company, as is the case with Huacheng Foreign Trade Software. The circulation and communication of customer data within the authority of employees can avoid the noise caused by the opaque information, reduce the communication cost of the enterprise, improve the working efficiency of employees, and facilitate customer analysis and push different sales to the appropriate employees. The handover of employees is also a long-standing problem caused by the large sales flow of foreign trade companies. With Huacheng Foreign Trade Software, the customer information can be completely handed over from the former employee to the new employee, avoiding the difficulty of customer follow-up caused by incomplete information records and new employees being unfamiliar with customers.