General

In international trade, we have to deal with emails every day. After a long time, we have accumulated a large number of emails, which is difficult to find in the shortest time. We want to focus on following up the emails of important customers, but we forget the time. Subordinate employees can only understand the reply to customers by oral inquiry, which is costly and may be distorted

The above problems can be easily solved by international trade business management. Let's see how to empower international trade enterprises.

1. Scheduled transmission

65% of customers process emails within 3 hours after work. The emails sent in this period are more likely to be read and replied. You can use the email timing function of Huacheng Chuangzhi management software to let customers see your email during working hours. Note that the frequency should not be too high, otherwise it will cause customers' aversion.

2. Automated marketing

In the traditional way, we can only solve the marketing problem through mass email, which is not targeted. The most important thing is that the number and results of marketing cannot be quantified. Usually, after a batch of emails are sent, there is no response. Huacheng Chuangzhi business management software can set different marketing email templates according to customer portraits, formulate marketing plans, and carry out automatic marketing. For example, if you want to send the latest new products to all the customers brought back from the German exhibition, you can set the corresponding matching conditions in the system: the customer country is Germany, the customer source is the exhibition, select the corresponding marketing email template, insert the new products, and then send them regularly according to the time difference settings. After setting, the system will automatically recommend new products to all the customers of the German exhibition.

3. Message tracking

After the completion of the automatic marketing task, the results of this round of email marketing can be clearly seen in the system - how many email addresses have been delivered, how many are invalid, which customers have read the email, which customers have opened the product, and how many times they have seen which product, and how many times they have seen it can be clearly seen in the system, and more accurate secondary marketing can be launched for interested customers to reduce marketing costs, Get customer inquiries first.

4. Subordinate Email Management

Huacheng Chuangzhi management software can switch subordinate emails with one key to urge email reply, make business process transparent, collaborate efficiently and improve the conversion rate of inquiries.

5. Security management

Unified storage of international trade customer mail, access by authority, to ensure traceability of business process. The handover of business work can be completed in 10 minutes, greatly reducing the cost of employee turnover handover.