General

When the delivery date is delayed, people often use such reasons, such as broken machines, broken molds, holidays, etc.

These various reasons, or excuses, are becoming the jargon of the foreign trade industry. Many friends have tried and used them many times for different customers.

You should know that buyers with several years of purchasing experience will encounter "power failure", "machine failure", "holidays", etc. for many times, which also makes customers speechless.

In fact, each company has specific situations in different periods, or is limited by industry characteristics. For example, the packaging of a certain product needs to be manually folded and single packaging.

In view of various situations, the reasons must be fully considered and convincing, and let the customer know that you have made a lot of efforts. The customer can forgive even if he is angry and helpless.

There can be many speeches, but they should be sincere. However, you should not be too humble. Too many sorries will make people feel tired, because customers are mainly concerned about your efficiency, not sorry.

The production process and process of each product in each industry are different. Huacheng Chuangzhi Foreign Trade Software suggests that you can find more professional and specific technical problems or process problems, or even the parts of a certain link of equipment to explain.

On the one hand, avoid these common reasons to reduce the antipathy of some customers. On the other hand, the customers may be a little bit overwhelmed by the problems you mentioned. The customers are also a little confused when they come and go. Just ask you to solve the problems as soon as possible and deliver the goods as soon as possible.

Think more about it. You can summarize what you can say. Don't simply use some platitudes when problems arise. As a result, customers' trust will be greatly reduced over time.

The big data precision marketing platform independently developed by Huacheng Chuangzhi foreign trade software covers more than 3.2 million kinds of product information of more than 6 million potential purchasers in 193 countries and regions around the world, providing two-way services for global customers. Huacheng Chuangzhi foreign trade software includes global import and export international traders, logistics companies, manufacturers, scientific research institutions, cross-border e-commerce and investment banks, involving chemicals, machinery, automobiles, medical equipment, optical fiber and cable In various national economic industries, such as laser, multiple modules are switched at will, foreign trade emails are sent to break through the blockade, and all inquiries are answered without missing. Huacheng Chuangzhi Foreign Trade Software has helped foreign trade enterprises effectively solve many problems in customer acquisition and marketing, and Huacheng Chuangzhi Foreign Trade Software has made it easy for foreign trade friends to do foreign trade.