General

At present, more than 80% of foreign trade companies in the domestic foreign trade market belong to small and medium-sized companies, and many companies lament that the foreign trade industry is difficult to do and may be affected at any time due to external factors. Sometimes a large customer places a large order, which can save a small and medium-sized company from wind and rain. It may also lead to a downturn in the company's business after losing a customer for various reasons.

So what foreign trade software do foreign trade companies generally use to manage customers? How to manage and retain customers is an important demand of many small and medium-sized companies, which has attracted the attention of companies. This is why more and more foreign trade companies have begun to use foreign trade customer management software.

1. Integrate customer follow-up process

There are clear steps to follow up foreign trade customers. From the development of foreign trade customers, to the cooperation with foreign trade customers, then to the maintenance of foreign trade customers, and finally to the secondary marketing of foreign trade customers, the entire customer life cycle requires detailed information entry and storage in the foreign trade customer management software. The purpose of doing so is to enable foreign trade companies to clarify customer information, know what stage customers are at and what products they need, so as to facilitate customer follow-up. Therefore, foreign trade customer management software needs to be able to have clear information entry requirements and permissions for customers at different stages, so as to avoid information omission caused by customers' negligence in sales.

2. Strengthen superior management

Efficiency management is the most important part. The so-called efficiency management is to improve the personal follow-up ability of employees and make common progress with the enterprise. However, the sales in the foreign trade industry are often highly mobile. If the sales efficiency is not effectively managed, the customer information may be incomplete due to the different habits of different salespeople and the different customer information points recorded, and the loss of customers may occur due to the departure of an excellent sales person, It may even lead to the loss of customer resources due to the malicious deletion of customer information when sales leave.

Therefore, the customer information of the foreign trade customer management software must be designed in a standardized way to meet the needs of enterprises. At the same time, different adjustments need to be made for different enterprises. Huacheng Chuangzhi foreign trade software has achieved professional design in this regard, and its powerful customization function is sufficient to meet the needs of enterprises, so as to develop good habits for sales. At the same time, the customer information is entered into the customer management software to avoid the loss of customers caused by sales turnover and help enterprises firmly grasp customers.

3. Improve enterprise information circulation

The ultimate goal of any management system is to improve the efficiency of information circulation within the company, as is the case with customer management software. The circulation and communication of customer data within the authority of employees can avoid the noise caused by the opaque information, reduce the communication cost of the enterprise, improve the working efficiency of employees, and facilitate customer analysis and push different sales to the appropriate employees.

The handover of employees is also a long-standing problem caused by the large sales flow of foreign trade companies. The customer management software can be used to completely transfer the customer's information from the former employee to the new employee, avoiding the customer's difficulty in following up due to incomplete information records and the new employee's unfamiliar with the customer.

Of course, at present, the main demand of foreign trade enterprises is still process management, to help foreign trade enterprises clear their business processes, and to improve business growth on the basis of standardized processes. Huacheng Foreign Trade Software, a self-developed big data precision marketing platform, covers more than 3.2 million kinds of product information from more than 6 million potential purchasers in 193 countries and regions around the world, and provides two-way services for global customers, Huacheng Chuangzhi foreign trade software includes global import and export international traders, logistics companies, manufacturers, scientific research institutions, cross-border e-commerce and investment banks, involving various national economic industries such as chemical industry, machinery, automobile, medical equipment, optical fiber and cable, laser, etc. Multiple modules can be switched at will, foreign trade emails can be sent to break through the blockade, and all inquiries and replies can be answered without missing, Huacheng Chuangzhi foreign trade software has helped foreign trade enterprises effectively solve many problems in customer acquisition and marketing. Huacheng Chuangzhi foreign trade software allows foreign trade friends to do foreign trade easily.