General

In the daily work of foreign trade, we should always face the problem of developing customers. But after all, it is not easy to develop new customers. First, the channel is limited. Second, it requires a lot of time and energy, and it may not be possible to see the effect in a short time.

Therefore, it is also a very important work to maintain old customers and improve their repurchase rate. Huacheng Chuangzhi Foreign Trade Software summarized the following points, hoping to help you:

1. Prompt response to inquiries

The customer came to inquire, but if it took a long time to reply, the customer would have gone to other suppliers to inquire. Even if something happened at that time, or it was inconvenient, the customer would have to reply or explain it. Let the customer know that you have seen the information and have an accurate time to give him a specific reply or quotation. Then he may increase his appreciation for you because you are still working on vacation.

2. Attach importance to product quality

First of all, we should strictly control the purchase or production. Secondly, we should check before shipping to customers to ensure that our product appearance and function are consistent with the product description displayed to buyers. As a manufacturer, we should ensure that quality is more important than Mount Tai.

3. Recommend other products to regular customers

As an importer, we will not only sell a single product, but operate a series of products, so we can start from the product line and actively recommend other products. This method can also maintain the relationship with customers. When customers purchase products, they constantly introduce new products to each other, increasing the purchase rate of customers.

4. Help customers solve problems

In the process of communication with the customer, I learned that you are very professional, believed that you have the ability to help him do things well, and predicted that you can help him solve any problems and troubles in the future cooperation, instead of always asking him what to do? When customers encounter difficulties, they should propose their own constructive professional solutions to make customers more satisfied and trust themselves more.

5. Treat customers sincerely

Maintaining a regular customer does not necessarily mean asking the customer to place an order. Instead, they often take the initiative to contact him, talk about the use and sales of the product, and answer some questions about the product for him. Or if you have solved problems that he did not expect, the customer will feel that you have a sense of responsibility, so that more orders can be closed. Because customers also need to consider the stability and reliability of cooperation in the long run. The psychology is the same, not wishful thinking.

Huacheng Chuangzhi foreign trade software, a self-developed big data precision marketing platform, covers more than 3.2 million kinds of product information of more than 6 million potential purchasers in 193 countries and regions around the world, and provides two-way services for global customers. Huacheng Chuangzhi foreign trade software includes global import and export international traders, logistics companies, manufacturers, scientific research institutions, cross-border e-commerce and investment banks, involving chemicals, machinery, automobiles, medical devices, optical fiber and cable In various national economic industries, such as laser, multiple modules are switched at will, foreign trade emails are sent to break through the blockade, and all inquiries are answered without missing. Huacheng Chuangzhi Foreign Trade Software has helped foreign trade enterprises effectively solve many problems in customer acquisition and marketing, and Huacheng Chuangzhi Foreign Trade Software has made it easy for foreign trade friends to do foreign trade.