General

In the daily work of foreign trade, we should always face the problem of developing customers. After all, it is not easy to develop new customers. First, the channel is limited. Second, it needs to pay a lot of time and energy. It may not be able to see the effect in a short time.

Therefore, it is also very important to maintain old customers and improve the repurchase rate of old customers. Huacheng Chuangzhi Foreign Trade Software summarizes the following points and hopes to help you:

1. Prompt response to inquiries

The customer came to inquire. If it took a long time to reply, the customer would have gone to another supplier for consultation. Even if there was something wrong or inconvenient, he should reply or explain. Let the customer know that you have seen the information and have an accurate time to give him a specific reply or quotation. Then he may increase his favor for you because you are still working during the holiday.

2. Pay attention to product quality

First of all, we should strictly check when purchasing or producing. Secondly, before delivering to customers, we should check to ensure that the appearance and function of our products are consistent with the product description displayed to buyers. As a manufacturer, quality assurance is more important than Mount Tai.

3. Recommend other products to old customers

As an importer, we will not only sell a single product, but operate a series of products, so we can start from the product line and actively recommend other products. This method can also maintain the relationship with customers. When customers purchase products, they can constantly introduce new products to each other and increase their purchase rate.

4. Help customers solve problems

In the process of communicating with the customer, I learned that you are very professional, and that you have the ability to help him do a good job. I also predicted that you can help him solve any problems and troubles in the future cooperation, instead of always asking him what to do? When customers encounter difficulties, they put forward their own constructive professional solutions to make customers more satisfied and trust themselves.

5. Treat customers sincerely

Maintaining an old customer is not necessarily to ask the customer to place an order, but to actively contact him to talk about the use and sales of the product and answer some questions about the product for him. Or say that he didn't think of the problem but you have solved it for him, and the customer will feel that you have a sense of responsibility, so as to close more orders. Because customers also need to consider the stability and reliability of cooperation in the long run. The psychology is the same, not wishful thinking.

Huacheng Chuangzhi foreign trade software, a self-developed big data precision marketing platform, covers more than 3.2 million product information of more than 6 million potential purchasers in 193 countries and regions around the world, and provides two-way services for global customers. Huacheng Chuangzhi foreign trade software includes global import and export international traders, logistics companies, manufacturers, scientific research institutions, cross-border e-commerce and investment banks, involving chemicals, machinery, automobiles, medical devices, optical fiber and optical cables Laser and other various national economic industries, multiple modules can be switched at will, foreign trade mail can be sent to break the blockade, and inquiries can be answered without any omission. Huacheng Chuangzhi Foreign Trade Software has helped foreign trade enterprises effectively solve many customer acquisition and marketing problems. Huacheng Chuangzhi Foreign Trade Software has made it easy for foreign trade friends to do foreign trade.