General

As a foreign trader, how to do a good job in customer maintenance? The so-called wiki refers to maintaining the relationship with customers.

Maintaining the relationship with customers is an indispensable part of the work of foreign traders. Only by maintaining a good relationship with customers and letting customers feel our care for them at all times can customers give priority to us when they have purchase needs; Moreover, in the case of peers everywhere, only by serving our customers well can we improve our competition rate in the market and let more customers choose us.

To maintain the relationship with customers, most people may think that maintaining the relationship with customers means maintaining the relationship with old customers. Although maintaining the relationship with old customers is a very important part of our foreign trade work, it is also an equally important link for the newly developed customers. It may even determine whether this new customer can eventually become your old customer.

Therefore, maintaining the relationship with customers does not only mean maintaining the relationship with old customers. Newly developed customers or newly developed customers are the ones we need to work hard to establish and maintain. This is also the work that we foreign traders cannot ignore.

Respecting customers means that you should be grateful and do your best in every step. For example, the product quotation should be reasonable. Don't treat the customer as a fool and offer a high price for violence. If you are lucky enough to make a profit, when the customer knows, the subsequent order will be gone, and the customer will also say that you are not good in front of other customers.

In addition, there should be a word of truth about the products. Never give the defective or bad products to the customer. Don't think about fishing in troubled waters. If the customer is abroad and mixed with some defective products, he can't come to you for a few products. Respecting customers also means carefully replying to every customer's email. If you encounter a problem that you don't understand, you must understand it before answering the customer.

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