General

For friends who are engaged in foreign trade, they may miss the order because of the incorrect response method to the customer's inquiry, or because they do not master good skills. So today, we will teach you to close the distance with the customer step by step on the inquiry according to the general response process, so as to further promote the cooperation with the customer. Especially for foreign trade newcomers, seeing is earning!

1. Identify customers

As the saying goes, to see a doctor, it is necessary to identify the patient's symptoms before accurate treatment, so is business. Among overseas buyers, there are large buyers and small buyers, which can be divided into factories, traders, middlemen, terminal sales, capital goods buyers, individual consumers and others. Therefore, it is necessary to identify customers to recommend appropriate products.

2. Clarify the needs of buyers

Make a detailed analysis of the buyer's foreign trade inquiry after understanding, and do not be impatient. A quick reply may not capture the buyer's heart. Only a high-quality reply can do.

Think about the situation in which the buyer asks you this question, and what kind of answer you would like to get.

Understanding is the basis of communication. It is more important to understand the problems and needs of foreign trade inquiries carefully than to reply in time.

3. Analyze buyer's inquiry information

After clarifying the buyer's needs, the third step is to decompose this inquiry. Don't worry, really take some time to calm down and analyze the buyer's inquiry, and then reply to him.

4. Start to reply to the inquiry

The fourth step is actually the most critical step. It is crucial to get excited about the foreign trade inquiry, analyze the inquiry carefully, and reply to the foreign trade inquiry. In addition to meeting the needs of buyers, you also need to emphasize the advantages of your products, such as quality, price, logistics and brand.

5. Later follow-up

The above is only the reply to the initial inquiry, so after the reply is sent, will the foreign trade staff enjoy the success? Otherwise, the order will not be available so soon, so our follow-up is also very important.

The above is the procedure of reply to foreign trade inquiry. I hope it can help you.