Gifts / Sports & Toys

How to manage the incoming and outgoing business foreign trade emails? China has always been a big producer of toy products and a big exporter at the same time. In 2021, the total retail sales and export of Chinese toys will exceed 400 billion yuan. Among them, Guangdong Province accounts for about 70%. Shantou Chenghai, the "China Toys and Gifts Capital", is famous all over the country for its complete industrial chain advantages and sound development foundation, and has a pivotal position in the world toy industry.

With the development of new consumption, the traditional category of toys has also undergone many subtle changes. The huge market capacity and rapidly changing industry trends have caused foreign trade enterprises to encounter many management problems while growing. Foreign trade emails often need to be backed up, worrying about losing important emails; subordinate employees can only understand the situation of customers by verbal inquiries, and the communication cost is high and may be distorted; the emails of important customers want to focus on follow-up, relying on hand-written notes and so on.

Facing the above management problems, the foreign trade mail management system can easily solve them. The solution is as follows:

Historical mail query

In foreign trade email communication, the most common problem is that when employees leave the company, they hand over customers to others to follow up, but others do not understand the previous communication situation, so it is easy to lose customers. The Fumeng CRM foreign trade mail management system records all the incoming and outgoing mails, which can be transferred with one click, and newcomers can also quickly get started.

Do not miss emails

Foreign trade people will encounter this situation: click on the email and take a look, but think about replying to the emergency email or the customer's email from a country with a short jet lag, they may turn around and forget to reply. Note: You have already clicked on the email at this time, and you may not find it in many emails. This is easy to solve with foreign trade email management. The pending emails will put the unanswered emails together. Even if the email has been opened, as long as you don’t reply, it will still be in the pending email to prevent missing or non-replying. situation occurs.

Email marketing follow-up

The foreign trade return mail is sent to the customer's mailbox, and the foreign trade mail management software can sense the reading situation of foreign trade customers in time. In addition, foreign trade group emails can realize the unique display of customer names and email addresses, and realize batch personalized marketing. Reply reminders can be set for important foreign trade inquiry emails to avoid the loss of foreign trade customers caused by not following up in time.

Subordinate mail management

The management of foreign trade companies often have to ask their subordinates about the follow-up level of their customers. Now there is no need to be so troublesome. Huacheng Chuangzhi's foreign trade mailbox can switch subordinate emails with one click, supervise email responses, transparent business process, efficient coordination, and improve inquiries. Conversion rate.