According to the observation report of Huacheng import and export data, the global sales of fitness products will reach 18.3 billion dollars in 2021, with online sales accounting for 46%. The overseas equipment market, which was originally in strong demand, has become more and more popular with the help of the epidemic. Benefiting from the supply chain and cost advantages, China has become the world's largest exporter of fitness equipment.
According to the observation report of Huacheng import and export data, many foreign trade companies that make fitness equipment are also experiencing growth. During this process, enterprise managers also found more management methods that have much room for improvement. For example, there are many customers in the hands of salesmen, but they can not effectively follow up, nor can others follow up; When an employee leaves his/her job, he/she may maliciously delete customer information or take away customers; The customer didn't follow up in time or the person who took over the follow-up didn't know the situation ahead; There are too many emails, and it is easy to confuse what has been replied and what has not been replied; It's hard to learn how to quote. How to make people under your command get started quickly
In fact, a complete set of foreign trade customer crm can be solved. Take Huacheng Chuangzhi System as an example. It integrates the functions of active marketing, customer email, business opportunity conversion, transaction performance, collaborative decision-making, etc., to help foreign trade enterprises effectively manage customers, improve the business opportunity conversion rate, and enhance the core competitiveness of enterprises. It is recommended for you to use.
1. Customer Email
According to Huacheng Import and Export Data Observation, customer management is a very important module of foreign trade customer crm. In this module, customer relationship management, high seas strategy, customer follow-up, mail management and other functional points have been established. The customer management module of Huacheng Chuangzhi has well solved the demands of enterprise managers on email review of subordinate employees, customer follow-up record query, etc. It can help enterprise managers adjust operation strategies in a timely manner and provide help and support to employees in a timely manner.
2. Business opportunity transformation
The automation of business opportunity clues is one of the necessary conditions for the foreign trade industry to choose CRM. Huacheng Chuangzhi can help foreign trade salesmen manage potential customers and business opportunities, uniformly distribute multi-channel clues online, follow up the status of clue transformation, and conduct transformation analysis. To create business opportunities for intention clues, managers monitor the progress of business opportunities process through visualization, improve department collaboration efficiency, distinguish work responsibilities, and ensure the transformation of clues. Learn about the source channels of business opportunities, the reasons for losing and winning orders through the data board, and conduct effective re inventory, so that enterprises can optimize the conversion process and improve the conversion rate of inquiries. Huacheng Import and Export Data Observation Report.
3. Transaction performance
Visualize the order execution process, so that both the boss and manager of the enterprise and the foreign trade salesman can easily master the progress of the order. At the same time, Huacheng Chuangzhi also reminds of the progress delay, matters are not omitted, orders are delivered in time, errors can be traced, and the root cause of the problem can be easily found.
4. Security management
Security management is the most mentioned point when we contact the boss of foreign trade enterprises, so Huacheng Chuangzhi achieves unified storage of customer emails, enterprise level email management mode, and access by authority to ensure that the business process is traceable. At the same time, the approval function is required for foreign trade businesses that trigger the approval mechanism, such as large orders. Huacheng Chuangzhi has also solved the business pain points in the separation and handover costs and new employee training, which are very troublesome for enterprise managers. Huacheng Import and Export Data Observation reports.