According to statistics, the global sales of fitness products will reach 18.3 billion dollars in 2021, of which the online sales will account for 46%. The overseas equipment market, which was originally in strong demand, has become more and more popular with the help of the epidemic. Benefiting from the supply chain and cost advantages, China has become the world's largest exporter of fitness equipment.
Many international trading companies that make fitness equipment are also experiencing growth. During this process, enterprise managers also found more management methods that have a lot of room for improvement. For example, there are many customers in the hands of salespeople, but they can not effectively follow up, nor can other people follow up; When an employee leaves his/her job, he/she may maliciously delete customer information or take away customers; The customer didn't follow up in time or the person who took over the follow-up didn't know the situation ahead; There are too many emails, and it is easy to confuse what has been replied and what has not been replied; It's hard to learn how to quote. How to make people under your command get started quickly
In fact, a complete set of foreign trade customer software can solve the problem. Take Huacheng Chuangzhi System as an example. It integrates the functions of active marketing, customer email, business opportunity conversion, transaction performance, collaborative decision-making, etc. to help international trade enterprises effectively manage customers, improve the business opportunity conversion rate, and enhance the core competitiveness of enterprises. It is recommended for you to use.
1. Customer Email
Customer management is a very important module of crm for foreign trade customers. in this module, customer relationship management, high seas strategy, customer follow-up, mail management and other functional points have been established. The customer management module of Huacheng Chuangzhi has well solved the demands of enterprise managers on email review of subordinate employees, customer follow-up record query, etc. It can help enterprise managers adjust operation strategies in a timely manner and provide help and support to employees in a timely manner.
2. Business opportunity transformation
The automation of business opportunity clues is one of the necessary conditions for the international trade industry to choose CRM. Huacheng Chuangzhi can help foreign trade salesmen manage potential customers and business opportunities, uniformly distribute multi-channel clues online, follow up the status of clue transformation, and conduct transformation analysis. To create business opportunities for intention clues, managers monitor the progress of business opportunities process through visualization, improve department collaboration efficiency, distinguish work responsibilities, and ensure the transformation of clues. Through the data board, we can understand the source channels of business opportunities, the reasons for losing and winning orders, and conduct effective re inventory, so that international trade enterprises can optimize the conversion process and improve the conversion rate of inquiries.
3. Transaction performance
Visualize the order execution process, so that both the boss and manager of the enterprise and the foreign trade salesman can easily master the progress of the order. At the same time, Huacheng Chuangzhi also reminds of the progress delay, matters are not omitted, orders are delivered in time, errors can be traced, and the root cause of the problem can be easily found.
4. Security management
Security management is the most mentioned point when we contact the boss of international trade enterprises. Therefore, Huacheng Chuangzhi achieves unified storage of customer emails, enterprise level email management mode, access by authority, and traceability of business process. At the same time, the approval function is required for foreign trade businesses that trigger the approval mechanism, such as large orders. Huacheng Chuangzhi has also solved the business pain points in the work of leaving and handover costs and new employee training, which are very troublesome for enterprise managers.